"I was advised the driver who was booked to collect us cancelled at very short notice so an alternative driver had to be found meaning the pick up was late and we were waiting outside in the cold for 20 minutes. "
CONOR DUFFY
"great driver"
DUNCAN CAMERON
"Driver did not meet me inside the airport but rang me to ask where i was. Then i went outside to meet him. "
MARITTA BRYANT
"Finding info if needing to cancel is not obvious"
CLAIRE EASON
"We were being picked up from a concert and it was gridlock traffic. He was only 5/10 mins late. We walked to meet him as it would of been impossible to get to us in the traffic. I tried to call the emergency number I was given to ask where he was, or possibly for him to arrive earlier. But noone ever answered.
Other than this he was a good driver and we all got back to the hotel safe. And he did communicate with me. Called me at 11.30 on the dot to say where he was. And what the situation was. "